Privacy Statement
Human Call Centers., also known as Human Call Centers Mx, with offices at DR. J. NAVARRO #10 2nd FLOOR, COLONIA DOCTORES, ALCALDÍA CUAUHTEMOC, ZIP CODE 06720, MEXICO CITY, country MEXICO, and internet portal https://www.hccenters.com/, is responsible for the use and protection of your personal information and want to state the following in this regard:
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We will use your personal information for the following primary purposes:
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• Carry out the recruitment and selection process and to conduct interviews
• Comply with legal obligations and regulations stated by the current law
• Keep in contact with you during the recruitment and selection process by sending communication via email, phone calls, text messages or any other physical and/or electronic ways of communication
• Execute hiring evaluations
• Make a job offer
• Request or corroborate personal and work references from you
• Make a contract
• Protect and defend the rights and property of Human Call Centers MX
• Provide documentation and reports to our clients regarding your skills and job performance
• Provide reports to both internal and external auditors
Additionally, we will use your information for the following secondary purposes that are not necessary for the requested the service but will facilitate and allow us to give you a better experience:
• For demographic studies
• For internal marketing and analytics reporting
24/7 Monitoring and recording via CCTV
By entering Human Call Centers MX facilities, you grant your consent to be video recorded by our security cameras. Images captured by the security cameras will be used for the following purposes:
• Monitor the people who visit us
• Safeguard assets owned by AT&T Mexico
• Provide video and audio to competent authorities upon request of a well-founded and motivated legal requirement
To carry out the purposes described in this Privacy Policy, we will use the following
personal information:​
• Identification data
• Contact details
• Data on physical characteristics
• Employment data
• Academic data
• Patrimonial and/or financial data
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In addition to the personal data mentioned above, for the purposes informed in this privacy notice we will use the following personal data considered to be sensitive, which require special protection:
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• Health status data
• Emergency contact information
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The following information will be requested prior to hiring and at the start of the training:
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• Cover page from an account statement showing clearly and legibly the name of the banking institution, the name of the account holder, the account number and the interbank code (CLABE)
• Valid oficial identification (INE, Passport or Professional License)
• Proof of address, fixed service of the address, issuance no more than 3 months before considering the current month at the time of starting training
• Proof of maximum degree of studies
• Birth certificate
• CURP
• RFC (issued by the SAT)
• SSN (NSS)
The same that will be integrated into the file at the time of hiring; in case of not concluding or not accrediting the training, to recover the copies of the documents delivered, you must request them in the Personnel Administration area/department. If the documents delivered are not requested, they will be destroyed within 24 calendar hours, which will begin at the time of the conclusion of the training.
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How can you access, rectify or delete your personal data or object to its use?
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You have the right to know what personal data we hold about you, what we use it for and the terms of use we give it (Access). Likewise, it is your right to request the correction of your personal information in case it is outdated, inaccurate or incomplete (Rectification); that we delete it from our records or databases when we believe that it is not being used properly (Cancellation); as well as oppose the use of your personal data for specific purposes (Opposition). These rights are known as ARCO rights.
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To learn about the procedure and requirements for the exercise of ARCO rights, we provide you with the following resources:
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By phone 55-7827-7503 or Electronically elopez@hccenters.com
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The contact details of the person or department of personal data, which is in charge of processing requests for ARCO rights, are the following:
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a) Name of the person and personal data department: Personnel administration department in charge of Melissa Lopez
b) Address: DR. J. NAVARRO #10 2nd FLOOR, COLONIA DOCTORES, ALCALDÍA CUAUHTEMOC, ZIP CODE 06720, MEXICO CITY, country MEXICO
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You can revoke your consent to the use of your personal data
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You may revoke any consent you may have given us to process your personal data. However, please note that we may not always be able to fulfill your request or terminate processing immediately, as we may be required to continue processing your personal data due to legal obligations. You should also consider that, for certain purposes, revoking your consent will mean that we cannot continue providing the service you requested or that your relationship with us be terminated.
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To revoke your consent, you must submit your request through the following resource:
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By phone 55-7827-7503 or Electronically elopez@hccenters.com
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How can you limit the use or disclosure of your personal information?
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In order for you to limit the use and disclosure of your personal information, we provide you with the following means:
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By phone 55-7827-7503 or Electronically elopez@hccenters.com
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How can you find out about changes to this privacy notice?
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This privacy notice may be modified, changed or updated due to new legal requirements; due to our own needs for the products or services we offer; due to our policy practices; due to changes in our business model, or for other reasons.
We are committed to keep you informed about the changes that this privacy notice may undergo through digital and/or physical resources.
The procedure through which notifications about changes or updates to this privacy notice will be carried out is as follows:
It will be updated through our online platform, as well as in all printed documentation within our formats.
Exclusive to our existing customers and future customers
The refusal to the use of your personal data for these purposes may not be a reason for us to deny you the services and/or products that you request or contract with us.
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